SHIPPING & RETURNS
SHIPPING POLICY
At Danny Fashion, we know how exciting it is to receive a new purchase! That’s why we’ve designed our shipping process to ensure your products reach you quickly, safely, and with the care you deserve.
Read the details below to learn how our delivery process works:
1. PREPARATION AND DISPATCH TIME
Once your payment is approved, your order enters the picking and packing stage. We dispatch orders via the postal service or a carrier within [X, e.g., 2] business days.
Important: Orders placed on weekends or holidays will begin processing on the next business day.
2. DELIVERY TIME
The delivery timeframe begins once the order is dispatched and varies depending on your location and the shipping method selected at checkout (Standard, Express, or Carrier).
You can view the estimated delivery time (in business days) directly in your shopping cart by entering your zip code.
3. SHIPPING COSTS
Shipping costs are automatically calculated by our system at checkout. The calculation is based on the weight and volume of the products and the destination zip code.
(Optional, if the store offers free shipping): We offer Free Shipping to the [Your Region, e.g., Southeast] region on orders over R$ [Amount].
4. ORDER TRACKING
As soon as your order is shipped, you will receive an email with a tracking number and instructions on how to track the delivery step-by-step. You can also check the status by visiting the "My Orders" section on our website.
RETURN & EXCHANGE POLICY
Exchange and Return Policy
At Danny Fashion, we are committed to ensuring your complete satisfaction. If for any reason you need to exchange or return a product, rest assured: we have created a simple, fast, and transparent policy to assist you.
Our policy is based on the Consumer Protection Code and covers the following situations:
1. Return Due to Change of Mind or Cancellation
Did you buy something that wasn't quite what you expected, or did you simply change your mind? You have the right to cancel your purchase.
Timeframe: Up to 7 (seven) calendar days from the date the product is received at your address (in accordance with Article 49 of the Consumer Protection Code).
Shipping: Return shipping costs for this type of return are covered by [Store Name].
Refund: The total amount paid (product + original shipping) will be fully refunded after the item is received and inspected at our distribution center.
2. Exchange for Size, Color, or Model
Did the size not fit, or would you prefer a different color? We’ll exchange it for you!
Timeframe: You can request an exchange within [e.g., 30] calendar days of receiving your order.
Shipping Conditions: We cover the shipping cost for the first exchange! (Adjust according to your policy).
How it works: You will receive a voucher/store credit equal to the item's value to choose a new piece on our website, or we will ship the desired new size/model directly to you, subject to stock availability.
3. Exchange Due to Manufacturing Defect or Damage
We pride ourselves on the high quality of all our products, but if you receive an item with a defect or one that was damaged during shipping:
Timeframe: You have up to [e.g., 30 or 90] calendar days from receipt to notify us.
Inspection: The product will undergo a technical inspection (taking up to [e.g., 5] business days after the item arrives at our facility). Resolution: Once the defect is confirmed, we will exchange the item for the same product, issue a store credit, or provide a full refund.
4. Mandatory Conditions for Exchange or Return
To be accepted for exchange or return, the item must meet the following requirements:
Be accompanied by the sales invoice or proof of purchase;
Have the original labels and tags still attached;
Show no signs of use, washing, odors, stains, or alterations (such as hemming or adjustments).
Please note: If the product is returned without meeting these conditions, the exchange or return will not be accepted, and the item will be sent back to the customer at their expense (shipping costs).